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Refund & Cancellation Policy

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Refund & Cancellation Policy

This policy applies to all payments made on visionparamedical.com, operated by VISION FOUNDATION KMS TRUST.

1. Scope

This policy covers online courses, admission guidance, study materials, and other paramedical/healthcare education services.

2. Cancellation by User

You may request cancellation by emailing info@visionparamedical.com with your order/payment details. Cancellation is effective only after written confirmation from us.

3. Refund Eligibility

Refunds may be considered if:

  • Request is made within 15 days of payment.
  • Course/service access has not been used or downloaded.
  • Duplicate or excess payment was made.
  • Technical failure prevented access and we cannot resolve it.

4. Non-Refundable Cases

Refunds will not be provided if:

  • Course access, materials, or services have been used/downloaded.
  • The course is completed.
  • Request is made after the refund window.
  • The user violates our Terms & Conditions.
  • Payment gateway or bank charges are non-refundable.

5. Cancellation by Us

We may cancel a service due to technical, legal, or operational reasons. In such cases, eligible users may receive a full or partial refund.

6. Refund Process

  • Email refund request to info@visionparamedical.com.
  • Include: Name, registered email, phone, payment ID, date, amount, reason.
  • We will verify and respond within 10–15 working days.
  • Approved refunds will be processed to the original payment method via CCAvenue.
  • Refund credit time: 7–10 working days after approval, subject to bank/payment gateway timelines.

7. Chargebacks

Please contact us before initiating a chargeback. Unjustified chargebacks may result in account suspension.

8. Contact

VISION FOUNDATION KMS TRUST
Email: info@visionparamedical.com
Phone: 9500508433
Address: Kanji Road, Near Anna Arch, Vengikkal, Tiruvannamalai – 606604.